Terms of Service

These Terms of Service (Terms) are an agreement between you and CognoLog, the operator of CognoLog (we, us, or our). They govern your access to our websites, applications, email workspace, calendar and meeting tools, artificial intelligence features, integrations, and related services (the Service).

By creating an account, clicking a button to continue or connect an account, purchasing a subscription, accepting an invitation, or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service for a company or other organization, you represent that you have authority to bind it. In that case, you includes that organization and its authorized users.

You must be old enough and otherwise legally able to enter a binding agreement where you live. If you are not, you may use the Service only through a parent, guardian, employer, or organization with legal authority to accept these Terms and authorize the connected accounts.

• Provide accurate account information and keep it current.
• Protect your account, devices, sessions, and authentication methods.
• Notify us promptly of suspected unauthorized access.
• Do not share an individual account or evade account, seat, or usage limits.
• You are responsible for activity by people you authorize to use your account.

The Service works by connecting third-party accounts, including Google Workspace and conferencing services. You authorize us to access and act on those accounts only through the permissions you grant and features you enable.

Depending on the permissions shown during connection, the Service may read, import, synchronize, and search mail; manage labels, folders, drafts, archive or trash state, and other mailbox data; send messages you choose to send; read or change calendar events; and schedule or operate meeting assistants.

• You must own or be authorized to connect every account and process its data.
• You must follow the connected provider's terms and policies.
• You are responsible for reviewing permissions, settings, automations, recipients, and actions taken through your accounts.
• You can disconnect an integration in the Service and may also revoke access with the provider. Some features will stop working afterward.

The Service may import and organize communications, search connected information, build contact or relationship views, apply tags, create drafts, extract tasks, schedule meeting assistants, change calendar events, and perform other actions that you or an authorized workspace administrator configure.

Features may be experimental, limited, or changed over time. A feature's interface, order form, plan description, or additional terms may impose extra limits or conditions. You are responsible for testing settings and maintaining appropriate human review where an incorrect action could affect another person, a deadline, or a business process.

AI features may analyze authorized email, contacts, calendar information, transcripts, prompts, and related context to create classifications, summaries, suggestions, action items, drafts, and other outputs. For example, Needs Reply is an AI classification created when the Service analyzes an email; it is not a status supplied by the sender.

• Outputs can be incomplete, inaccurate, biased, outdated, or inappropriate.
• Similar or identical outputs may be generated for other users.
• Review classifications, evidence, facts, recipients, links, drafts, and proposed actions before relying on, publishing, or sending them.
• Do not treat outputs as legal, medical, accounting, employment, financial, or other regulated professional advice.

You remain responsible for decisions, communications, and connected-account actions made using AI output. We do not guarantee accuracy, uniqueness, completeness, or fitness for a particular purpose.

When enabled, a meeting assistant may be added to calendar events, join conferencing sessions, capture audio or video, identify speakers, transcribe and summarize the meeting, extract tasks, and store a recording. Calendar synchronization may update an editable event to add the assistant as a guest.

Meeting workflows may automatically send summaries, transcripts, action items, attendee-access links, or recording links to the organizer and calendar invitees, including non-users. Copies already emailed or downloaded cannot be recalled.

A workspace owner or administrator may invite and remove members, assign roles, manage seats and billing, configure organization features, transfer ownership, and delete the workspace, subject to available controls. If you join an organization-provided workspace, your organization may manage your membership and access.

Removing a member may end access to workspace features or data. You are responsible for exporting or preserving information you are authorized to keep before access ends. An administrator must have authority to invite users, manage their roles, and give us instructions on behalf of the organization.

As between you and us, you retain your rights in emails, meeting content, prompts, rules, files, and other content you provide or authorize us to process (Customer Content).

You grant us and our service providers a worldwide, non-exclusive, limited right to host, copy, process, transmit, display, modify, and create technical or generated derivatives of Customer Content only as reasonably necessary to provide, secure, maintain, and support the Service, comply with your instructions, and meet legal obligations. This right ends when the content is deleted from our active systems, subject to the Privacy Policy and legal retention.

You represent that you have all rights, permissions, notices, and consents required for Customer Content and our processing of it under these Terms. You are responsible for its legality, accuracy, and the people with whom you share it.

To the extent permitted by law, you may use outputs generated for you. Because outputs can be non-unique and may incorporate third-party material, we do not promise that output is protectable, exclusive, or free of third-party rights.

You may not use or help another person use the Service to:

• break the law or violate another person's privacy, publicity, or intellectual-property rights;
• record, monitor, access, or process communications without required authority or consent;
• send spam, phishing, malware, harassment, threats, impersonation, or deceptive content;
• make unlawful high-impact decisions about employment, credit, housing, insurance, health, or legal rights;
• upload or expose credentials, secrets, or data you are not authorized to provide;
• interfere with, overload, probe, scan, or bypass the Service's security or limits;
• reverse engineer or extract source code except where that restriction is prohibited by law;
• scrape, resell, sublicense, or provide the Service to third parties outside authorized workspace use; or
• use Service output or access to build a competing product or train a competing model in violation of law or our rights.

We may investigate suspected violations and remove content, limit features, or suspend access when reasonably necessary to protect users, providers, or the Service.

Some features are free, trial-based, complimentary, or paid. Current pricing, billing interval, included usage, trial conditions, taxes, and renewal terms are shown at checkout, in the billing portal, or in an order form. A trial does not become a paid subscription unless you or an authorized workspace administrator starts one.

• Paid subscriptions renew automatically for the selected monthly or annual interval until canceled.
• Workspace subscriptions may be billed per seat. Adding, removing, or changing seats can result in prorated charges or credits according to the terms shown by our payment processor.
• You authorize us and our payment processor to charge the payment method for recurring fees, seat changes, taxes, and other amounts presented to you.
• Cancel before the renewal time shown in the billing portal to avoid the next renewal. Cancellation generally takes effect at the end of the current paid period.
• Fees are non-refundable except where required by law, stated at purchase, or approved by us. Mandatory consumer cancellation or refund rights are not excluded.

We may suspend paid features for overdue or failed payments. We may change prices on a going-forward basis with notice required by law. Canceling a subscription does not delete your account or Customer Content.

The Service depends on third parties, including Google, conferencing providers, payment processors, hosting and storage vendors, AI and transcription providers, and open-source software. Their own terms and privacy policies govern your direct relationship with them.

We do not control third-party services and are not responsible for their independent actions, availability, changes, or content. A provider may limit or revoke access, which can interrupt a connected feature. You are responsible for keeping third-party accounts in good standing.

We and our licensors retain all rights in the Service, including our software, design, interfaces, documentation, branding, and technology, excluding Customer Content and third-party or open-source components. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your authorized access period.

If you voluntarily provide feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you as its source without permission.

Each party may receive non-public information identified as confidential or that should reasonably be understood as confidential. The receiving party will use reasonable care, use it only for the relationship under these Terms, and disclose it only to people who need it and are bound to protect it.

This obligation does not cover information lawfully known without restriction, independently developed, publicly available without breach, or lawfully received from a third party. A party may disclose information when legally required after giving notice where permitted.

We may add, change, limit, suspend, or discontinue features. We do not guarantee uninterrupted or error-free operation. Maintenance, provider changes, outages, rate limits, security events, or circumstances outside our control may affect availability.

We will provide notice of a material discontinuation when reasonably practicable and required by law or an applicable order form.

You may stop using the Service at any time. You may need to cancel paid subscriptions, transfer workspace ownership, resolve active meeting bots, or satisfy other safeguards before deleting an account or workspace.

Account deletion is a background process and may take time to revoke provider access and remove data from connected Service stores. Canceling a subscription and deleting an account are separate actions. Sent messages and summaries, downloaded copies, provider data, content retained for another authorized user, and legally required billing, security, or deletion records may remain as described in the Privacy Policy.

We may suspend or terminate access if you materially breach these Terms, create security or legal risk, fail to pay fees, abuse the Service, or if required by law or a provider. Where appropriate, we will give notice and an opportunity to cure. Sections that by their nature should survive termination will survive, including payment obligations, ownership, confidentiality, disclaimers, liability limits, indemnity, and general terms.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED AS IS AND AS AVAILABLE. WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free; that data will never be lost; that connected providers will remain available; or that AI classifications, transcripts, summaries, drafts, or other outputs will be accurate, complete, unique, or suitable for your use.

Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGE WAS POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID US FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR CAD $100.

These limits do not apply to liability that cannot lawfully be limited. Some jurisdictions do not allow certain exclusions or limits, so parts of this section may not apply to you.

To the extent permitted by law, you will defend, indemnify, and hold harmless CognoLog, its affiliates, and their personnel from third-party claims, losses, liabilities, and reasonable legal fees arising from your Customer Content, your breach of these Terms, your unauthorized recording or distribution of meeting content, or your violation of law or another person's rights. This obligation does not apply to the extent a claim results from our breach of these Terms or willful misconduct. We will provide notice and reasonable cooperation, and you may not settle a claim that admits our fault or imposes obligations on us without our consent.

We may update these Terms. We will post the updated version, change the effective date, and provide additional notice of material changes where required. Changes apply prospectively. If you do not agree to updated Terms, you must stop using the Service and cancel any subscription. Continued use after the effective date constitutes acceptance where permitted by law.

• Entire agreement. These Terms, the Privacy Policy, and any applicable order form or product-specific terms are the entire agreement about the Service and replace earlier agreements on the same subject.
• Order of precedence. A signed order form or negotiated agreement controls over these Terms to the extent of a direct conflict; the Privacy Policy controls descriptions of our privacy practices.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, reorganization, financing, or sale, subject to applicable privacy restrictions.
• Severability and waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest will remain effective. A failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, except payment obligations.
• No third-party beneficiaries. These Terms do not create rights for anyone other than the parties, except where expressly stated.
• Governing law and venue. Except where mandatory law provides otherwise, these Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The courts located in Ontario have exclusive jurisdiction over disputes arising from these Terms or the Service.

Contact us with questions about these Terms: